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“You screwed up.“


Ouch. That’s a rough way to start an email.

I wasn’t the recipient, yet I was feeling defensive. I didn't even know the recipient, yet I wanted to fight back on her behalf. 

It was an email from a customer to a service provider, who I'm sure couldn't wait to do everything she co...

"How are you?" "Good. How are you?" "Good, thanks." 

Now what? Lots of conversations start that way and quickly go nowhere.  You haven't learned anything and you haven't made a connection. With people you encounter one time at the grocery store for 10 seconds while you both shop for rice, that might...

My mom is the sixth child in a family of twelve, so my grandparents' fiftieth wedding anniversary many years ago was quite an affair. Most of us were really excited but I remember my younger cousins being petrified of coming to church. Why? They weren't Christian and their only encounter with any of...

What mother tells her children that what she really wants for Mother's Day is to be by herself?

This one.

I had mentioned wanting time to read and nap in the days leading up to Mother's Day. Then on Saturday I explained my request in more detail to my husband and kids: "It's not that I don't want to b...

"I messed that up. I'm sorry."

Those six words are powerful, aren't they?

Presumably, you've been both the victim and the perpetrator of a mistake or a slight in the past few weeks. It happens all the time yet we don't always know the best way to deal with it.

Here are some forms of apology that don't...

You are beautiful. You are smart. You are kind.

Anyone bristle at those words? Anyone's mind go right to, "No I'm not! How could you say that?" or "Ugh! I don't look beautiful these days; I've put on so much weight!" or "Smart? I sure feel stupid when it comes to finances!" or "With the way I yelled...

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"Go confidently in the direction of your dreams. Live the life you've imagined."

    - Henry David Thoreau