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"I messed that up. I'm sorry."

Those six words are powerful, aren't they?

Presumably, you've been both the victim and the perpetrator of a mistake or a slight in the past few weeks. It happens all the time yet we don't always know the best way to deal with it.

Here are some forms of apology that don't...

I ended up in the emergency room last Friday night. On her way to work, my sister stopped behind a car whose driver was waiting to turn left. Unfortunately, the driver that came up behind her didn't see that she was stopped. She hit Rachel pretty hard. Although she didn't immediately report any inju...

It's happened to most of us... You hear something, you believe it, you repeat it, and then you find out it isn't true. And you either ignore the fact that you were wrong, or admit sheepishly you've made a mistake, or apologize to those who also believed (and possibly acted on) incorrect information...

I was having trouble with QuickBooks and had to ask a co-worker to help me determine whether an invoice had been paid. It had been, so I wrote down the check number and date so I could go back to the vendor with the information. As I was about to hit send, I thought to myself, "I should check whethe...

"That woman just ordered coffee with nine creamers!" one employee exclaimed to the other. 

My eyes opened wide. Not because of the number of creamers (though that did feel excessive), but because I was shocked about an employee talking about a customer in front of another customer. It happens often,...

Which question would you be more likely to answer honestly? "Is there anything I could done better?" or "What could I have done better?" 

Probably the second. The first one sort of dares you to say there was something I could have done better and also makes it really easy for you to just say "Nope, e...

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"Go confidently in the direction of your dreams. Live the life you've imagined."

    - Henry David Thoreau